Payment Options
We accept Visa, MasterCard and debit cards, Apple Pay, Google Pay and ZIP.
Click and Collect
We’ll contact you as soon as your order is ready for collection
After you've placed your order online, wait to hear from us about your collection. We'll send you an email as soon as your items are ready to collect.
What to bring when collecting your order
- Valid physical photo ID: Current driver's license or passport
When you get in-store, head to the counter or follow the collection instructions in the email we sent you.
What if an item on my Click & Collect order is out of stock?
Our website checks store stock before you make an order but occasionally an item ordered for Click & Collect may be sold by the store before it can be put aside for collection. This can happen if a customer in-store has picked up and bought an item at the same time as you've ordered it online.
If the item is not available the store will call you and offer one of the following solutions:
deliver the item to you free of charge when it arrives (on Waiheke Island)
send the item to you (if not on Waiheke Island)
offer you a different item that will satisfy your requirements
Click & Collect is offered subject to availability
Order Processing Times
Most orders will be ready to pick up the same day within 1-2 hours from ordering. Occasionally, out of stock items will not be available for 1-3 working days. We will notify you once your items are instore.
Direct Shipping from Suppliers
Occasionally we may ship out of stock items direct from our suppliers to your home address. Please call the store for more information 09 372 2215
How do I return faulty goods?
The quickest option is to take the faulty product to The Geek Boutique store along with your in-store receipt or online tax invoice for proof of purchase. Our friendly staff will assess the item on the spot and provide a suitable remedy.
Refunds & Warranties guide
Understanding your rights for Consumer Electronic Devices, Home Appliances and Home Entertainment Products
The Consumer Guarantees Act and Your Rights
The Consumer Guarantees Act (CGA) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the CGA requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
The Geek Boutique (TGB) Refund and Warranty Policies
TGB will provide a refund, replacement or repair in accordance with the CGA
To obtain a refund or any other remedy please visit The Geek Boutique store or contact us. You will be required to provide proof of purchase from TGB. TGB needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. TGB reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.
In most circumstances, faulty goods would have been sold complete with out of the box accessories such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.
TGB reserves the right to not provide a remedy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and TGB has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances, you may still have the rights against TGB under the CGA.
Note: The CGA will not apply in respect of any customer who has agreed with TGB to contract out of the provisions of the CGA as permitted by section 43(2) of the Consumer Guarantees Act.
Returned Product Status Policy Time Limit Exclusions and other Conditions
Faulty Product with packaging in any condition or packaging discarded Refer to Minimum Voluntary Warranty Policy Guide. (below)
Unused & Unopened, packaging in good condition (product not faulty) - eg change of mind. 100% Refund 30 Days Exclude Commercial Sales
Refund may be available after 30 days if breach of Consumer Guarantees
Games and Computer Software
Returned Product Status Policy Time Limit Exclusions and other Conditions
Faulty Product with packaging in any condition or packaging discarded 100% Refund 90 Days Any included digital redemption code must also be returned
Unused & Unopened, packaging in good condition (product not faulty) - eg change of mind. 100% Refund 90 Days No refund allowed for PC Games or Computer Software
Refund may be available after 90 days if breach of Consumer Guarantees
Manufacturer Assistance
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than TGB, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of The Geek Boutique for assistance.
Staff Code of Conduct
TGB staff are obligated to ensure that your CGA rights are NOT limited in any way. Limiting your rights may include:
Informing you that the manufacturer is solely obligated to remedy your faulty product
Refusing to refund, replace or repair a product that is faulty and became faulty through no fault of your own within a time-frame considered reasonable under the CGA
Failing to escalate or properly address any dispute you have in relation to any minimum timeframes and minimum remedies outlined in this document
Failing to assist in a courteous and timely manner with a remedy
If at any time you feel that The Geek Boutique staff conduct is not in accordance with these guidelines then ask to speak to the Store Manager or Manager on Duty.